Work-Order.com(tm) Online Repair Facility Management System(tm)
Work-Order.com Online Repair Facility Management System™
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Frequently Asked Questions


What is Work-Order.com?

It is an online information management system designed for the repair & maintenance sector. It tracks and generates reports on work-orders, maintenance agreements, purchase orders, inventory, loaner/rental inventory, shipping/RMA and more. It features numerous Internet enabled features like email reports, automatic email reminders for routine maintenance agreements and more.

Our Internet base provides 3 distinct advantages.
  • Connect to the service from anywhere with a computer and modem. We take care of hardware maintenance & backups.
  • With minimal effort on your part, your customers can now easily view the status of their repairs, generate asset repair histories plus many other reports online. If you give them permission, they can also create new work-orders online that you are immediately informed of.
  • As we upgrade or add to the system, you are automatically upgraded. No more upgrade CDs to install or store.
Does work-order.com replace my accounting/POS software? Do I need to change my accounting software?
No. Just like accounting software makes lousy work-order/maintenance agreement management software, we don't claim to be accounting software. You don't need to change anything. Work-order.com is an extension of your existing business management software tools.

Our system provides for the management of your purchase orders & inventory but these portions are not required for the operation of the basic work-order/maintenance agreement portion of the system. In short, you can use as much or as little of the system as you desire. The only points of crossover between your existing accounting software and our system are customer details, vendor details (if you choose to track purchase orders via the work-order.com system) and inventory valuation for balance sheet calculations and year end inventories etc.

Our desire is to provide automatic importation of customer/vendor records for a wide variety of existing accounting platforms. If you are able to generate/export a list of customers from your accounting software, contact support so we may write an importation routine and add it to our library for future users.
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Work-Order.com is a trademark of Work-Order Software Limited - copyright 2000